A military veteran said he was asked to remove his service dog from a Morris County convenience store on Memorial Day.
Michael Deitch alleges the 7-Eleven on North Beverwyck Road in Parsippany violated the Americans with Disabilities Act, News 12 New Jersey reported.
He went into the store to get water for his dog, Sox.
Deitch said an employee told him Sox couldn’t be in the store because it serves food.
7-Eleven spokeswoman Margaret Chabris told NJ Advance Media the incident is a “misunderstanding,” adding 7-Eleven “absolutely” allows service dogs.
“The franchisee is most apologetic and want to personally reach out to the customer to apologize and make amends,” she said.
The worker didn’t immediately realize Sox was a service dog as a group of children surrounded the animal, the spokeswoman said. When the employee realized why Sox was in the store, Deitch and the dog were already gone, she said.
Deitch filed a complaint with 7-Eleven’s corporate office.
Deitch, who said he suffers from post-traumatic stress disorder, told the cable news station the store’s treatment of him was “very humiliating” and “very disrespectful.”